Refund policy

Return & Refund Policy

At Nukhb, customer satisfaction is our priority. If your order does not meet your expectations, we’re here to assist you with a simple and transparent return process tailored for our UAE customers.

5-Day Return Policy

You may request a return within 5 days of receiving your order if the item is:

  • Damaged
  • Defective
  • Incorrect
  • Not as described

How To Request a Return

1. Contact Our Support Team

Please email us within 5 days of delivery with your order details and reason for return.

Email: haziqrehan319@gmail.com

2. Return Approval

Our support team will review your request and provide return instructions if your request is approved.

3. Prepare the Product

To be eligible for a return, the product must be:

  • Unused and in original condition
  • In its original packaging
  • Returned with all included accessories and items

4. Ship the Item

Customers are requested to return the approved item through a reliable courier service.

Refund Process

Once we receive and inspect the returned item:

  • Your refund will be processed and approved
  • Refunds are typically completed within 3 business days after inspection
  • The refund will be issued through the original payment method where applicable

Return Eligibility Conditions

To qualify for a return:

  • The return request must be submitted within 5 days of delivery
  • The product must be unused and resalable
  • Approval from our support team is required before returning any item
  • The product must include all original packaging and accessories

Unboxing Video Recommendation

We strongly recommend recording an unboxing video when opening your package.

This helps us resolve issues faster in cases involving:

  • Missing items
  • Damaged products
  • Wrong item received

Non-Returnable Items

Certain items may not be eligible for return due to hygiene, personal use, or clearance sale conditions unless received damaged or defective.

Our Commitment

At Nukhb, we are committed to providing a smooth, reliable, and secure shopping experience across the UAE. If you have any questions regarding your order or return request, our support team is always ready to help.

Thank you for shopping with Nukhb.