Shipping policy
Shipping Policy
At Nukhb, we are committed to providing a smooth, reliable, and hassle-free delivery experience across the UAE. Our goal is to ensure your orders arrive safely, quickly, and in perfect condition.
UAE-Wide Delivery
We proudly offer shipping across all major cities and regions within the United Arab Emirates (UAE).
No matter where you are located, we aim to deliver your order directly to your doorstep with care and efficiency.
Fast Order Processing
All confirmed orders are typically processed and prepared for dispatch within 24–48 hours.
Orders placed during weekends, public holidays, or promotional periods may require additional processing time.
Estimated Delivery Time
Estimated delivery timelines:
- UAE Standard Delivery: 2–5 business days
Delivery times may vary depending on:
- Delivery location
- Public holidays
- Courier delays
- Weather or operational conditions
While we always strive for timely delivery, occasional delays may occur beyond our control.
Shipping Charges
Shipping charges, if applicable, will be clearly displayed during checkout before payment confirmation.
From time to time, Nukhb may offer:
- Free shipping promotions
- Limited-time delivery offers
- Special shipping discounts
Order Tracking
Once your order has been shipped, you may receive shipment updates or tracking information where available.
Customers can track their orders through the courier service or our order support team.
Delivery Responsibility
Customers are responsible for providing:
- Accurate delivery information
- Valid contact details
- Complete shipping addresses
Nukhb is not responsible for delays or failed deliveries caused by incorrect or incomplete customer information.
Failed Delivery Attempts
If delivery attempts fail due to:
- Unreachable customer
- Incorrect address
- Refused delivery
the order may be delayed, returned, or cancelled depending on courier policies.
Additional shipping charges may apply for re-delivery requests.
Order Cancellation
Orders may only be cancelled before dispatch confirmation.
Once an order has been processed or shipped, cancellation requests may no longer be accepted.
For cancellation requests, please contact:
Damaged or Missing Orders
If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of delivery.
For faster assistance, we recommend recording an unboxing video when receiving your parcel.
Support & Assistance
Our support team is always available to assist you with shipping-related questions, delivery concerns, or order updates.
Nukhb
Policy Updates
Nukhb reserves the right to update or modify this Shipping Policy at any time without prior notice.
Updated versions will always be published on this page.